About us

Engaged Health Group is a full service population health company dedicated to the premise that quality care & low cost are not mutually exclusive.

VISION:  To transform the way populations are supported to achieve optimal health while reducing overall health care costs.

MISSION:  We support our client’s pursuit of health by effectively using data to drive actions and to measure improvement and by building supportive and sustained relationships. We are constantly measuring success and adjusting interventions to ensure health goals are met.

our story

  • We are a team who previously built a large population health/medical management company and led it to significant success.
  • Over the last few years, we have seen minimal progress and focus in the marketplace on improving the process of supporting the health of populations.
  • Because of our passion for making the support of population and individual health meaningful, we are driven to create a new path, leveraging what we know is true in terms of the needs of populations and individuals and advancing to new approaches to realize outcomes. 

The challenges we see

  • Member engagement seen as the biggest challenge to program success. Only 34% of individuals are highly engaged in managing their health.
  • Difficulty in identifying the true needs of the population.
  • Limited engagement of the population at all risk levels.
  • Lack of connection and understanding by the workforce of resources and benefits available through the health management program.
  • Poor visibility into key measures impacting the performance of the health management program.
MOST EFFECTIVE ENGAGEMENT STRATEGIES DATA Health care leader’s rankingAdapted from NEJM Catalyst Report, May 2016More Information About Conditions23%Easier Access to relevant services 36%Shared Decision Making54%More Time Spent in Support59%Our Clinicians are the center of this effort and lead the process of achieving a fully engaged team that will provide the best results for the program.Most population health / care management programs concentrate on only the bottom two interventions.Engaged Health Group provides all levels of engagement strategies

Engaged Health Group Is the Solutions for These Challenges

OUR SOLUTION


Our solution is a flexible, data and outcomes driven process that adapts to the changing needs of any population with our Anchor Nurse providing personalized, supportive one-to-one interactions with the member leveraging EHG’s fully integrated proprietary member management platform (HELMSS) and a consumer friendly mobile app.

Our Services and How we Deliver them

We provide full service population health support – from acute care management to chronic care management to lifestyle support, as well as referral / utilization management.

  • A holistic approach that involves managing the members, not just their condition(s).
  • A data driven process that helps to develop strategies that addresses the specific needs of an individual member and the population as a whole.
  • Anchor Nurses who lead the initiatives that are developed to address the needs of the population across the continuum.
  • Anchor Nurses who build the relationships needed to overcome challenges in achieving healthy goals. These relationships are direct with the members, the communities and the employers.
  • One Anchor Nurse is responsible for managing all aspects of the health management program.
  • The program is flexible and can respond to needs identified through the ongoing performance of the plan.
  • Our approach focuses on the entire population not just the high risk members.
  • We utilize a consumer app that provides an additional and effective way for our Anchor Nurses and members to communicate.
  • We have the ability to evaluate and utilize other non-traditional data sources that can provide a positive impact on the program (such as social determinants, human genomics, etc.).
  • We have separate dashboards for the Anchor Nurse and the employer that provide better visibility for the specific measures relevant to the plan.

We offer flexible approaches and flexible billing options – besides the traditional support delineated above EHG is flexible in our willingness to meet the needs and the desires of our clients.  Below are examples of different approaches we have designed.

Telephonic and onsite clinical support for populations  - Onsite outreach

  • One population health nurse anchored to a population.
  • Direct nursing support is provided for the populations who are highest risk.
  • Your Anchor Nurse uses data to tailor outreach electronically to lower and emerging risk individuals.
  • Your Anchor Nurse conducts or coordinates onsite health initiatives, providing education and support based on data. All Anchor Nurses will be certified in health coaching as well as holding their professional license and certifications.
  • Your Anchor Nurse provides outreach support for lifestyle coaching through a consumer app and will be available for in-reach from the members through the app.

Psychosocial and clinical support for an aging population –

  • A Resource Navigator supported by an Anchor Nurse.
  • Working directly telephonically or onsite when appropriate.
  • Utilizing a consumer app to assess and provide targeted and personalized education and support.

TEAM OF EXPERTS

OUR NEWS

  • News Release
CRBG PARTNERS WITH EHG

CRBG PARTNERS WITH EHG

Compass Rose Benefits Group (CRBG) has partnered with Engaged Health Group (EHG) to provide resources and clinical support to the Aging Well program. EHG is a new organization that brings decades of experience in nursing and care management. The Engaged Health team shares CRBS's vision to assist you in achieving your Aging Well goals.

Compass Rose Benefits Group (CRBG) has partnered with Engaged Health Group (EHG) to provide resources and clinical support to the Aging Well program. EHG is a new organization that brings decades of experience in nursing and care management.

CRBG PARTNERS WITH EHG

CRBG PARTNERS WITH EHG

Compass Rose Benefits Group (CRBG) has partnered with Engaged Health Group (EHG) to provide resources and clinical support to the Aging Well program. EHG is a new organization that brings decades of experience in nursing and care management. The Engaged Health team shares CRBS's vision to assist you in achieving your Aging Well goals.

  • News Release
COVID-19 Support Now and in the Future

The COVID-19 pandemic we are currently living through will cause significant physical and behavioral health issues now and in the future. Population health / care management organizations are in position to bring help to populations using specific interventions to address the current and emerging needs.

Current Support Needs

The immediate needs fall into two major categories –

  • Protecting the health of populations who are most at risk
  • Addressing the behavioral health issues related to fear, anxiety, depression, social isolation

Protecting the health of at-risk populations involves:

Risk stratification leveraging the client’s data to identify members with the following. Risk stratification is designed to identify individuals who fall into the known risk groups. Not only will the data help identify those individuals, it will also provide a guide to what the specific risks and behaviors might be for each individual.

From the stratification, prioritization of these individuals should occur so that different forms of outreach can be individualized and tailored for their needs and outreach methods can be matched to the risk level. Outreach should be designed to address the specific needs of these individuals and to set them on the path of successful management of their unique needs.

In addition to addressing the needs based on clinical risk there are significant behavioral health issues that occur as a result of this pandemic. These will be associated with stress, anxiety and complications related to isolation.

Immediate Post Pandemic Needs

Initially, after the limitations we are living under have been lifted, there will be some things that will need to be considered. The first is how to plan reentry into social situations. Not much is known in terms of how the coronavirus will reoccur or resurface after this current outbreak but there are specific issues that might lead to the need for increased support. These needs are related to the fear and uncertainty that arise from these situations that have the potential for significantly affecting those already impacted by chronic conditions. They also relate to the behavioral health issues that most certainly will be present immediately afterwards and on an ongoing basis.

On a plan level, there will be an influx of elective procedures and this will lead to an increase in utilization and costs in the next quarter or two. These will most likely exceed what was forecasted. Health plans will need to help members and providers prioritize these procedures. Population health management / care management organizations should help with the prioritization and help coordinate other services to assist members as they wait for procedures to be approved and received.

Longer Term Post Pandemic Needs

What we are experiencing is unlike anything most, if not all, members we serve have experienced. Experts predict that post-traumatic stress and emotional trauma will be seen on a large scale and may last for a long time. This will put a strain on the behavioral health of the population and the demands on behavioral health providers. Even for those who coped well during the traumatic event there is a higher likelihood of becoming “unwell” over time.

The impact, however, will extend much further than the behavioral health of the population. Trauma of this extent will have significant impact on the physical health of populations as well. The National Institute of Health identified several conditions that are directly impacted by the kind of trauma we are experiencing now.

The Journal of American Psychiatric Nurses Association (2011) summarizes the impact of acute trauma as follows:

“The majority of the body’s systems are adversely affected by trauma…. Not only are these systems broadly affected by symptoms, but risk factors for development of future medical disease are exponentially greater following exposure to trauma.”

So, after the COVID pandemic settles down, we will likely be left with a population that has an increased level of stress, fear, depression and an increase risk for serious long-term medical conditions, new onset and worsening of already present conditions. The cost impact of this will be significant as well.

Now more than ever populations need a support organization with very specific skills and philosophy to address these potential needs. The model Engaged Health Group practices is perfectly aligned to meet the needs of all populations but very specifically to meet the current and emerging needs the current pandemic will be leading us into.

Contact EHG for how the specific needs are met by our services.

The COVID-19 pandemic we are currently living through will cause significant physical and behavioral health issues now and in the future.

Population health / care management organizations are in position to bring help

COVID-19 Support Now and in the Future

The COVID-19 pandemic we are currently living through will cause significant physical and behavioral health issues now and in the future. Population health / care management organizations are in position to bring help to populations using specific interventions to address the current and emerging needs.

Current Support Needs

The immediate needs fall into two major categories –

  • Protecting the health of populations who are most at risk
  • Addressing the behavioral health issues related to fear, anxiety, depression, social isolation

Protecting the health of at-risk populations involves:

Risk stratification leveraging the client’s data to identify members with the following. Risk stratification is designed to identify individuals who fall into the known risk groups. Not only will the data help identify those individuals, it will also provide a guide to what the specific risks and behaviors might be for each individual.

From the stratification, prioritization of these individuals should occur so that different forms of outreach can be individualized and tailored for their needs and outreach methods can be matched to the risk level. Outreach should be designed to address the specific needs of these individuals and to set them on the path of successful management of their unique needs.

In addition to addressing the needs based on clinical risk there are significant behavioral health issues that occur as a result of this pandemic. These will be associated with stress, anxiety and complications related to isolation.

Immediate Post Pandemic Needs

Initially, after the limitations we are living under have been lifted, there will be some things that will need to be considered. The first is how to plan reentry into social situations. Not much is known in terms of how the coronavirus will reoccur or resurface after this current outbreak but there are specific issues that might lead to the need for increased support. These needs are related to the fear and uncertainty that arise from these situations that have the potential for significantly affecting those already impacted by chronic conditions. They also relate to the behavioral health issues that most certainly will be present immediately afterwards and on an ongoing basis.

On a plan level, there will be an influx of elective procedures and this will lead to an increase in utilization and costs in the next quarter or two. These will most likely exceed what was forecasted. Health plans will need to help members and providers prioritize these procedures. Population health management / care management organizations should help with the prioritization and help coordinate other services to assist members as they wait for procedures to be approved and received.

Longer Term Post Pandemic Needs

What we are experiencing is unlike anything most, if not all, members we serve have experienced. Experts predict that post-traumatic stress and emotional trauma will be seen on a large scale and may last for a long time. This will put a strain on the behavioral health of the population and the demands on behavioral health providers. Even for those who coped well during the traumatic event there is a higher likelihood of becoming “unwell” over time.

The impact, however, will extend much further than the behavioral health of the population. Trauma of this extent will have significant impact on the physical health of populations as well. The National Institute of Health identified several conditions that are directly impacted by the kind of trauma we are experiencing now.

The Journal of American Psychiatric Nurses Association (2011) summarizes the impact of acute trauma as follows:

“The majority of the body’s systems are adversely affected by trauma…. Not only are these systems broadly affected by symptoms, but risk factors for development of future medical disease are exponentially greater following exposure to trauma.”

So, after the COVID pandemic settles down, we will likely be left with a population that has an increased level of stress, fear, depression and an increase risk for serious long-term medical conditions, new onset and worsening of already present conditions. The cost impact of this will be significant as well.

Now more than ever populations need a support organization with very specific skills and philosophy to address these potential needs. The model Engaged Health Group practices is perfectly aligned to meet the needs of all populations but very specifically to meet the current and emerging needs the current pandemic will be leading us into.

Contact EHG for how the specific needs are met by our services.

  • News Release
Book Release

BOOK RELEASE

May 2020 brings the release of the book “The Role of Love in Building and Sustaining a Business: One Organization’s Experience of Success”, by Mary Ellen Gervais PhD, RN, CCM. The book presents a perspective of a medical management company’s success from 2002 through 2012. The success of the company, was based on the concept of love which is reflected in dedication to vision and mission; a commitment to the core of our business; and commitment to the team delivering the service. The model practiced in this successful company is the model that is central to Engaged Health Group’s practice.

May 2020 brings the release of the book “The Role of Love in Building and Sustaining a Business: One Organization’s Experience of Success”, by Mary Ellen Gervais PhD, RN, CCM. The book presents a perspective of a medical management company’s success from 2002 through 2012.

Book Release

BOOK RELEASE

May 2020 brings the release of the book “The Role of Love in Building and Sustaining a Business: One Organization’s Experience of Success”, by Mary Ellen Gervais PhD, RN, CCM. The book presents a perspective of a medical management company’s success from 2002 through 2012. The success of the company, was based on the concept of love which is reflected in dedication to vision and mission; a commitment to the core of our business; and commitment to the team delivering the service. The model practiced in this successful company is the model that is central to Engaged Health Group’s practice.

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Lisa Falton Human Resources

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OUR OFFICE

Engaged Health Group

P.O. Box 592
Millersville, MD 21108

866-364-2438

(866)-ENGAGE8

CONTACT US