Engaged Health Group is a full service population health company dedicated to the premise that quality care & low cost are not mutually exclusive.
VISION: To transform the way populations are supported to achieve optimal health while reducing overall health care costs.
MISSION: We support our client’s pursuit of health by effectively using data to drive actions and to measure improvement and by building supportive and sustained relationships. We are constantly measuring success and adjusting interventions to ensure health goals are met.
Engaged Health Group Is the Solution for These Challenges
Our solution is a flexible, data and outcomes driven process that adapts to the changing needs of any population with our Anchor Nurse providing personalized, supportive one-to-one interactions with the member leveraging EHG’s fully integrated proprietary member management platform (HELMSS) and a consumer friendly mobile app.
We provide full service population health support – from acute care management to chronic care management to lifestyle support, as well as referral / utilization management.
We offer flexible approaches and flexible billing options – besides the traditional support delineated above EHG is flexible in our willingness to meet the needs and the desires of our clients. Below are examples of different approaches we have designed.
Telephonic and onsite clinical support for populations – Onsite outreach
Psychosocial and clinical support for an aging population –
MARY ELLEN GERVAIS
PhD, RN, CCM
Principal, President
President of Engaged Health Group and a registered Nurse with more than 20 years of care management experience. Her PhD in health-related science from Virginia Commonwealth University focused on health administration and particularly on the effective and meaningful practice of care management. Throughout her doctoral and Master of Nursing programs she has studied outcomes research and measurements. She has presented nationally and locally on medical management outcomes and has published on outcome-driven care management and data-driven care management, as well as other topics. In her most recent position, she oversaw a medical management department of more than 200 nurses with an annual revenue of more than $36 million. The nurses practice a model that is called personal health management that was created by Dr. Gervais and refined over the years. The model focuses on integrated support for the health of populations and individuals across the continuum of need, from acute care needs through to lifestyle support and surrounding episodes of illness. This model has resulted in major accomplishments for all of the stakeholders in the support of health, from the participants themselves, to the payers, to the personal health nurses. In order to ensure ongoing quality, she was instrumental in the development of an integrated care management system that has been in use for more than 15 years and that guides professionals in evidence-based care management. She continued to be part of the leadership team involved in the ongoing development of the system.
In her current role she brings her expertise and passion to advance these initiatives to address the needs of larger segments of the population.
President of Engaged Health Group and a registered Nurse with more than 20 years of care management experience. Her PhD in health-related science from Virginia Commonwealth University focused on health administration and particularly on the effective and meaningful practice of care management.
MARY ELLEN GERVAIS
PhD, RN, CCM
Principal, President
President of Engaged Health Group and a registered Nurse with more than 20 years of care management experience. Her PhD in health-related science from Virginia Commonwealth University focused on health administration and particularly on the effective and meaningful practice of care management. Throughout her doctoral and Master of Nursing programs she has studied outcomes research and measurements. She has presented nationally and locally on medical management outcomes and has published on outcome-driven care management and data-driven care management, as well as other topics. In her most recent position, she oversaw a medical management department of more than 200 nurses with an annual revenue of more than $36 million. The nurses practice a model that is called personal health management that was created by Dr. Gervais and refined over the years. The model focuses on integrated support for the health of populations and individuals across the continuum of need, from acute care needs through to lifestyle support and surrounding episodes of illness. This model has resulted in major accomplishments for all of the stakeholders in the support of health, from the participants themselves, to the payers, to the personal health nurses. In order to ensure ongoing quality, she was instrumental in the development of an integrated care management system that has been in use for more than 15 years and that guides professionals in evidence-based care management. She continued to be part of the leadership team involved in the ongoing development of the system.
In her current role she brings her expertise and passion to advance these initiatives to address the needs of larger segments of the population.
DOUG HARRINGTON
Principal, Finance
Doug was previously the CFO and a Partner of InforMed, where he served from the early days of the company through its sale to Conifer in 2012. Following the sale, Doug continued to serve as the CFO and a member of the Executive Team for the acquired business for over six years
During his tenure with InforMed, Doug was one of three senior members that as an executive group led the direction of the company and made all major strategic decisions. Under their combined leadership, the business grew from 40 employees to over 300 in less than 10 years. Doug also played a critical role in the creation and development of InforMed’s population health management line of business where he worked closely with Mary Ellen and her team.
Doug’s prior experience includes 18 years in public accounting where he served as a Partner with Price Waterhouse Coopers. He also served 2 years as CFO for a start-up technology company in Annapolis, giving him firsthand experience with launching and financing a new business.
Doug is a CPA and graduated from Duke University with degrees in management and computer science.
Principal, Finance
Doug was previously the CFO and a Partner of InforMed, where he served from the early days of the company through its sale to Conifer in 2012. Following the sale, Doug continued to serve as the CFO and a member of the Executive Team for the acquired business for over six years.
DOUG HARRINGTON
Principal, Finance
Doug was previously the CFO and a Partner of InforMed, where he served from the early days of the company through its sale to Conifer in 2012. Following the sale, Doug continued to serve as the CFO and a member of the Executive Team for the acquired business for over six years
During his tenure with InforMed, Doug was one of three senior members that as an executive group led the direction of the company and made all major strategic decisions. Under their combined leadership, the business grew from 40 employees to over 300 in less than 10 years. Doug also played a critical role in the creation and development of InforMed’s population health management line of business where he worked closely with Mary Ellen and her team.
Doug’s prior experience includes 18 years in public accounting where he served as a Partner with Price Waterhouse Coopers. He also served 2 years as CFO for a start-up technology company in Annapolis, giving him firsthand experience with launching and financing a new business.
Doug is a CPA and graduated from Duke University with degrees in management and computer science.
JON HUPP
MD, FACS, FSVS
Medical Director
Jon brings over 30 years of experience as a practicing physician deeply involved in medical informatics to Engaged Health Group. In addition to his medical and surgical training, Dr. Hupp completed a fellowship in Medical Information Science at the Harvard School of Public Health.
Not only is Dr. Hupp a Board-Certified Vascular Surgeon, he has also been centrally involved in numerous care management and data-driven programs including multiple EHR deployments and outcomes research to optimize both patient care results and system efficiency.
He has been a managing partner in large, successful, medical practices.
As the EHG Medical Director, he will provide medical oversight as well as use his medical informatics background to assist in the creation of new initiatives to improve our population health management.
MD, FACS, FSVS
Medical Director
Jon brings over 30 years of experience as a practicing physician deeply involved in medical informatics to Engaged Health Group. In addition to his medical and surgical training, Dr. Hupp completed a fellowship in Medical Information Science at the Harvard School of Public Health.
JON HUPP
MD, FACS, FSVS
Medical Director
Jon brings over 30 years of experience as a practicing physician deeply involved in medical informatics to Engaged Health Group. In addition to his medical and surgical training, Dr. Hupp completed a fellowship in Medical Information Science at the Harvard School of Public Health.
Not only is Dr. Hupp a Board-Certified Vascular Surgeon, he has also been centrally involved in numerous care management and data-driven programs including multiple EHR deployments and outcomes research to optimize both patient care results and system efficiency.
He has been a managing partner in large, successful, medical practices.
As the EHG Medical Director, he will provide medical oversight as well as use his medical informatics background to assist in the creation of new initiatives to improve our population health management.
STACY HOWES
Principal, Technology
Stacy comes to Engaged Health Group with over 19 years of experience in the HealthCare technology sector. Her degrees in Finance and Management Information Systems allow her to manage EHG’s HelmSS system and the healthcare data effectively and efficiently. Throughout her career, Stacy helped to create, evolve and manage the entire product suite ranging from eligibility through medical management processes thus resulting in full system integration. This included enhancements, application/product support, training and documentation of an accredited Medical Management system where prior to that she managed the production and implementation departments. She has been involved in every aspect of the business which allows her to have insight into building and supporting a technology focused, agile and adaptable system with actionable information which supports simplicity as well as efficiency giving EHG’s users a competitive advantage.
Principal, Technology
Stacy comes to Engaged Health Group with over 19 years of experience in the HealthCare technology sector. Her degrees in Finance and Management Information Systems allow her to manage EHG’s HelmSS system and the healthcare data effectively and efficiently.
STACY HOWES
Principal, Technology
Stacy comes to Engaged Health Group with over 19 years of experience in the HealthCare technology sector. Her degrees in Finance and Management Information Systems allow her to manage EHG’s HelmSS system and the healthcare data effectively and efficiently. Throughout her career, Stacy helped to create, evolve and manage the entire product suite ranging from eligibility through medical management processes thus resulting in full system integration. This included enhancements, application/product support, training and documentation of an accredited Medical Management system where prior to that she managed the production and implementation departments. She has been involved in every aspect of the business which allows her to have insight into building and supporting a technology focused, agile and adaptable system with actionable information which supports simplicity as well as efficiency giving EHG’s users a competitive advantage.
DAN NICKERSON
Principal, Business Development
A family, community and business oriented sales executive with an extensive background in the delivery of healthcare and technology related services. Specifically, population health management and care management services for large self-funded employers and union health plans. As a former partner/owner at InforMed Medical Management Services he was responsible for developing a national sales strategy that centered on developing relationships with and successfully selling services through market channels that included local, regional and national benefit consultants and third party administrators.
Principal, Business Development
A family, community and business oriented sales executive with an extensive background in the delivery of healthcare and technology related services. Specifically, population health management and care management services for large self-funded employers and union health plans.
DAN NICKERSON
Principal, Business Development
A family, community and business oriented sales executive with an extensive background in the delivery of healthcare and technology related services. Specifically, population health management and care management services for large self-funded employers and union health plans. As a former partner/owner at InforMed Medical Management Services he was responsible for developing a national sales strategy that centered on developing relationships with and successfully selling services through market channels that included local, regional and national benefit consultants and third party administrators.
ANGELA CALLAHAN
MSN, RN, CCM
VP, Clinical Operations
A Registered Nurse for more than 20 years with a master’s degree in Nursing; certifications in Case Management and Emergency Preparedness; and a licensed insurance agent. Angela’s experiences include Acute Rehabilitation, Geriatrics and Occupational/Employee Health. She has dedicated the past 8 years to Population Health Management, helping people navigate healthcare in order to ensure that their needs are met, and they are able to achieve optimal health. As Engaged Health Group’s Vice President of Clinical Operations she brings this extensive experience and her passion to do what is right for the people we serve.
A Registered Nurse for more than 20 years with a master’s degree in Nursing; certifications in Case Management and Emergency Preparedness; and a licensed insurance agent. Angela’s experiences include Acute Rehabilitation, Geriatrics, and Occupational/Employee Health.
ANGELA CALLAHAN
MSN, RN, CCM
VP, Clinical Operations
A Registered Nurse for more than 20 years with a master’s degree in Nursing; certifications in Case Management and Emergency Preparedness; and a licensed insurance agent. Angela’s experiences include Acute Rehabilitation, Geriatrics and Occupational/Employee Health. She has dedicated the past 8 years to Population Health Management, helping people navigate healthcare in order to ensure that their needs are met, and they are able to achieve optimal health. As Engaged Health Group’s Vice President of Clinical Operations she brings this extensive experience and her passion to do what is right for the people we serve.
ENGAGED HEALTH GROUP RECEIVES URAC ACCREDITATION
Engaged Health Group (EHG) has received URAC Provisional Accreditation for Health Utilization Management (HUM) effective as of December 1, 2020.
URAC is an independent, non-profit entity whose mission is to advance quality in healthcare through leadership, accreditation, measurement and innovation. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards. These standards are designed to establish that organizations performing utilization review services are following a process that is clinically sound and respects the rights of patients and providers.
“Even though we are a newly formed business, we felt it was critical to demonstrate our commitment to quality by pursuing the URAC Accreditation,” said Dr. Mary Ellen Gervais, President of Engaged Health Group. “We are very proud of this achievement. It shows our continued focus on process improvement to ensure quality outcomes for the members we serve.”
“Appropriateness and efficiency are words to live by in meeting new value-based goals for population health. Engaged Health Group’s URAC accreditation shows an ability to abide by the gold standard when it comes to performing Health Utilization Management functions,” said URAC President and CEO Dr. Shawn Griffin. “URAC’s utilization management accreditation standards promote an evidence-based and reasonable review of services that respect both patients and providers.”
Engaged Health Group (EHG) has received Full Accreditation from URAC for Health Utilization Management (HUM) effective as of November 1, 2020. URAC is an independent, non-profit entity whose mission is to advance quality in healthcare
ENGAGED HEALTH GROUP RECEIVES URAC ACCREDITATION
Engaged Health Group (EHG) has received URAC Provisional Accreditation for Health Utilization Management (HUM) effective as of December 1, 2020.
URAC is an independent, non-profit entity whose mission is to advance quality in healthcare through leadership, accreditation, measurement and innovation. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards. These standards are designed to establish that organizations performing utilization review services are following a process that is clinically sound and respects the rights of patients and providers.
“Even though we are a newly formed business, we felt it was critical to demonstrate our commitment to quality by pursuing the URAC Accreditation,” said Dr. Mary Ellen Gervais, President of Engaged Health Group. “We are very proud of this achievement. It shows our continued focus on process improvement to ensure quality outcomes for the members we serve.”
“Appropriateness and efficiency are words to live by in meeting new value-based goals for population health. Engaged Health Group’s URAC accreditation shows an ability to abide by the gold standard when it comes to performing Health Utilization Management functions,” said URAC President and CEO Dr. Shawn Griffin. “URAC’s utilization management accreditation standards promote an evidence-based and reasonable review of services that respect both patients and providers.”
Compass Rose Benefits Group (CRBG) has partnered with Engaged Health Group (EHG) to provide resources and clinical support to the Living Well program. EHG is a new organization that brings decades of experience in nursing and care management. The Engaged Health team shares CRBS's vision to assist you in achieving your Living Well goals.
Compass Rose Benefits Group (CRBG) has partnered with Engaged Health Group (EHG) to provide Population Management Services in support of its Living Well program. This new program strives to redefine what a health plan does for its members, and EHG plays a critical role in this effort by helping members navigate their care.
Compass Rose Benefits Group (CRBG) has partnered with Engaged Health Group (EHG) to provide resources and clinical support to the Living Well program. EHG is a new organization that brings decades of experience in nursing and care management. The Engaged Health team shares CRBS's vision to assist you in achieving your Living Well goals.
Engaged Health Group (EHG) has announced a preferred vendor agreement with CFA, LLC(CFA) for EHG to provide its full scope of services to the clients of CFA. These EHG services include its Population Health Management and URAC accredited Health Utilization Management offerings, all of which are delivered through its new, fully integrated proprietary member management platform (HELMSS) and a consumer-friendly mobile app and web portal.
EHG offers a holistic approach to population health management that involves supporting the members across the continuum of care from high risk through lifestyle support, not just managing a specific condition(s). To support this approach, EHG utilizes a data-driven process that helps to risk stratify the client population and develop strategies that address the specific needs of an individual member and the population as a whole - at all risk levels. To ensure that the specific needs of each client population are met, EHG assigns a dedicated Anchor Nurse to the population. These Anchor Nurses are registered nurses with a certificate in wellness whose role is to take ownership and responsibility for the health of their population while building personal relationships directly with the members, the communities, and the employers.
Through this agreement, CFA will now offer the EHG services as an option for all clients, without the need for any separate contracting. This agreement between the two organizations includes an integration of CFA's data into the HELMSS application for any new EHG client implementations.
*As a management team, we are all extremely excited to have the opportunity to again work with the clients of CFA, "said Dr. Mary Ellen Gervais, President of EHG. "We look forward to helping them improve their members' quality of care and quality of life while lowering healthcare costs for both the members and the employer."
Engaged Health Group (EHG) has announced a preferred vendor agreement with CFA, LLC(CFA) for EHG to provide its full scope of services to the clients of CFA. These EHG services include its Population Health Management and URAC accredited Health Utilization Management
Engaged Health Group (EHG) has announced a preferred vendor agreement with CFA, LLC(CFA) for EHG to provide its full scope of services to the clients of CFA. These EHG services include its Population Health Management and URAC accredited Health Utilization Management offerings, all of which are delivered through its new, fully integrated proprietary member management platform (HELMSS) and a consumer-friendly mobile app and web portal.
EHG offers a holistic approach to population health management that involves supporting the members across the continuum of care from high risk through lifestyle support, not just managing a specific condition(s). To support this approach, EHG utilizes a data-driven process that helps to risk stratify the client population and develop strategies that address the specific needs of an individual member and the population as a whole - at all risk levels. To ensure that the specific needs of each client population are met, EHG assigns a dedicated Anchor Nurse to the population. These Anchor Nurses are registered nurses with a certificate in wellness whose role is to take ownership and responsibility for the health of their population while building personal relationships directly with the members, the communities, and the employers.
Through this agreement, CFA will now offer the EHG services as an option for all clients, without the need for any separate contracting. This agreement between the two organizations includes an integration of CFA's data into the HELMSS application for any new EHG client implementations.
*As a management team, we are all extremely excited to have the opportunity to again work with the clients of CFA, "said Dr. Mary Ellen Gervais, President of EHG. "We look forward to helping them improve their members' quality of care and quality of life while lowering healthcare costs for both the members and the employer."
EHG APPOINTS JON HUPP, MD AS MEDICAL DIRECTOR
Jon Hupp, M.D. joins EHG as their new Medical Director. In his role as Medical Director, Jon will serve as the senior clinical resource supporting EHG’s Health Utilization Management and Population Health Management Services as well as the Quality Management program.
Dr. Hupp has over 30 years of clinical experience having specialized in general and vascular surgery. He received his undergraduate training at Stanford University and his M.D. from Harvard Medical School. While at Harvard, he completed his residency and post-doctoral fellowships in Vascular Surgery. During his studies, he also participated in Research Fellowships in Medical Information Science at Harvard Medical School and Biostatistics at Harvard School of Public Health.
“Jon brings a commitment to the same values EHG has and will be a tremendous addition to our team,” said Mary Ellen Gervais, President of EHG. He believes in making all interactions with the individuals we serve meaningful and focused on ensuring the best care is in place to help them succeed in achieving their health goals. He understands that making sure people get what they need in terms of timely, quality care will result not only in improved or stable health but also in lower overall costs of care. He also brings significant experience in the use of data in guiding the best care and providing our clinicians with information on the impact of their interventions."
Dr. Hupp commented, “I am very excited to be joining a team that has such a strong track record of delivering high level service and value to their clients and members. EHG’s combination of technology with an Anchor Nurse provides a unique and highly effective way of managing populations, and I look forward to working with the team to ensure that quality standards are maintained throughout this process.”
Jon Hupp, M.D. joins EHG as their new Medical Director. In his role as Medical Director, Jon will serve as the senior clinical resource supporting EHG’s Health Utilization Management and Population Health Management Services
EHG APPOINTS JON HUPP, MD AS MEDICAL DIRECTOR
Jon Hupp, M.D. joins EHG as their new Medical Director. In his role as Medical Director, Jon will serve as the senior clinical resource supporting EHG’s Health Utilization Management and Population Health Management Services as well as the Quality Management program.
Dr. Hupp has over 30 years of clinical experience having specialized in general and vascular surgery. He received his undergraduate training at Stanford University and his M.D. from Harvard Medical School. While at Harvard, he completed his residency and post-doctoral fellowships in Vascular Surgery. During his studies, he also participated in Research Fellowships in Medical Information Science at Harvard Medical School and Biostatistics at Harvard School of Public Health.
“Jon brings a commitment to the same values EHG has and will be a tremendous addition to our team,” said Mary Ellen Gervais, President of EHG. He believes in making all interactions with the individuals we serve meaningful and focused on ensuring the best care is in place to help them succeed in achieving their health goals. He understands that making sure people get what they need in terms of timely, quality care will result not only in improved or stable health but also in lower overall costs of care. He also brings significant experience in the use of data in guiding the best care and providing our clinicians with information on the impact of their interventions."
Dr. Hupp commented, “I am very excited to be joining a team that has such a strong track record of delivering high level service and value to their clients and members. EHG’s combination of technology with an Anchor Nurse provides a unique and highly effective way of managing populations, and I look forward to working with the team to ensure that quality standards are maintained throughout this process.”
May 2020 brings the release of the book “The Role of Love in Building and Sustaining a Business: One Organization’s Experience of Success”, by Mary Ellen Gervais PhD, RN, CCM. The book presents a perspective of a medical management company’s success from 2002 through 2012. The success of the company, was based on the concept of love which is reflected in dedication to vision and mission; a commitment to the core of our business; and commitment to the team delivering the service. The model practiced in this successful company is the model that is central to Engaged Health Group’s practice.
May 2020 brings the release of the book “The Role of Love in Building and Sustaining a Business: One Organization’s Experience of Success”, by Mary Ellen Gervais PhD, RN, CCM. The book presents a perspective of a medical management company’s success from 2002 through 2012.
May 2020 brings the release of the book “The Role of Love in Building and Sustaining a Business: One Organization’s Experience of Success”, by Mary Ellen Gervais PhD, RN, CCM. The book presents a perspective of a medical management company’s success from 2002 through 2012. The success of the company, was based on the concept of love which is reflected in dedication to vision and mission; a commitment to the core of our business; and commitment to the team delivering the service. The model practiced in this successful company is the model that is central to Engaged Health Group’s practice.
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P.O. Box 592
Millersville, MD 21108
(866)-ENGAGE8